Please visit the link below and scan the QR code to update your app to the latest version:  https://www.zoomex.com/download/index.html

Please select the download method based on your mobile device.

For Android Devices

  1. Open Google Play on your device.
  2. Search for “Zoomex”.
  3. Select the official Zoomex app and then tap "Install" to download.
  4. Once the installation is complete, open the Zoomex App and log into your account.


For IOS Devices

  1. Open App Store on your device.
  2. Search for “Zoomex” or "ZMEX".
  3. Select the official Zoomex app and then tap "Install" to download.
  4. Once the installation is complete, open the Zoomex App and log into your account.

Another official Zoomex app name:  ZMEX; Zoomex Pro

⚠️ Do not download or install apps from unofficial websites or third-party sources. Before downloading, please verify that the app developer and app information match the official Zoomex information. If you are not sure, please contact Customer Support to confirm.


Other circumstances

In some regions, the App is no longer available for direct download from the App Store. By changing your App Store region to the United States, you can download and update the app as usual. Changing your region is an official process provided by Apple. No app purchases or additional charges are required, and your existing Zoomex account can be used without any changes.
 

Before Changing Your Region

Most users can change their region immediately. You only need to complete additional steps beforehand if any of the following apply:
  • You have an App Store balance (Apple Account balance): Use the remaining balance before changing your region. Apple does not allow region changes while a balance remains.
  • You have active subscriptions: Some subscriptions may prevent a region change while they are active. If prompted, follow the on-screen instructions to cancel them. You can check your subscriptions under Settings → your name at the top → Subscriptions.
  • You are part of a Family Sharing group: You may be unable to change your region. In this case, please download via the Lite App 👉[smart1.bycsi.com/tn1/zoomex/download/zoomex-web-clip.mobileconfig]
  • You have pre-orders, movie rentals, or season passes: Wait until they are completed or expire before changing your region.
 
If you are unsure whether any of these apply, you can proceed with the steps below. If something prevents the change, Apple will display the relevant message during the process.
 
Your iCloud data is separate from your App Store region. Changing your region will not affect the apps, photos, or contacts currently stored on your iPhone. You can switch your region back at any time using the same steps.
 

Installation Guide

  1. Open the App Store >> Log in with your Apple ID and password
  2. Tap on the Account Information section
  3. Tap on Country/Region
  4. Search for "United States" in the search bar

  5. Tap Continue
  6. Tap Agree
  7. Fill in the details exactly as shown in the image, then tap "Done"
  8. Search for "zmex" in the search bar and download it.