This article contains the following sections:
  1. What is KYC?
  2. Why is KYC required?
  3. Do I need to register for KYC？
  4. Do third-party fiat-to-crypto service providers require KYC verification?
  5. How to submit a request for Individual Lv. 1 ?
  6. How will my personal information be used?
  7. How many times can I submit KYC in one day?
  8. How long does the KYC verification process take?
  9. What should I do if the KYC verification process fails for more than 3-5 business days?

 

1. What is KYC?

KYC means “know your customer.” KYC guidelines for financial services require that professionals make an effort to verify the identity, suitability and risks involved, in order to minimize the risk to the respective account.

 

2. Why is KYC required?

KYC is necessary to improve security compliance for all traders.

 

3. Do I need to register for KYC？

Zoomex supports an individual Lv. 0 account without standard identity verification. However, KYC requirements depend on the activity and account circumstances.
Activity Is KYC Normally Required? Notes
Account registration No standard KYC required for Lv. 0 Geographic eligibility still applies
Standard crypto trading Not automatically Zoomex may request verification where required
Withdrawal within Lv. 0 limit Not automatically Subject to security, compliance and risk controls
Withdrawal above Lv. 0 limit Yes Higher verification level is required
Third-party fiat-to-crypto services May be required Determined by the third-party provider
Compliance or risk review May be required Zoomex may request additional verification
Current daily withdrawal limits:
KYC Level Daily Withdrawal Limit

Lv. 0

100 BTC equivalent

Lv. 1

200 BTC equivalent
All token withdrawal limits are calculated using their BTC index-price equivalent.
Please note that Zoomex may request KYC verification where required for compliance, security or risk-control purposes.
KYC status does not override geographic service restrictions. Users should also review the Service Restricted Countries page before using Zoomex.

 

4. Do third-party fiat-to-crypto service providers require KYC verification?

Yes. Some third-party fiat-to-crypto providers may require KYC verification based on their own compliance policies. This requirement is determined solely by the provider you choose during the purchase flow and is not controlled by Zoomex.
 

5. How to submit a request for Individual Lv. 1

You may proceed with the following steps:

  1. Click “Account & Security” in the upper right-hand corner of the page
  2. Click "KYC verification" and "Certification"
  3. Click ”Increase limit” under Lv.1 Basic Verification

Document required:

  • Document issued by the country of residence (passport/ID card/driver's license) 
    Photos of the front and the back of the respective document

Note:

  • Please make sure the document photo clearly shows the full name and date of birth.
  • If your KYC document submission is rejected, please make sure your identification and essential information are clearly visible. Please resubmit the document with the necessary information clearly provided. Edited documents may be rejected.
  • File format supported: JPG and PNG.

 

6. How will my personal information be used?

The information you submit is used to verify your identity. We will keep your personal information private. 


7. How many times can I submit KYC in one day?

You can submit your KYC application up to 2 times per day. If both attempts fail, you will need to wait until the next day before trying again.

 

8. How long does the KYC verification process take?

Due to the complexity of information verification, KYC verification may take up to 3-5 business days.

 

9. What should I do if the KYC verification process fails for more than 3-5 business days?

If you encounter any problems with KYC verification, kindly contact us via LiveChat support, or send us an email to support@zoomex.com.

For Business KYC verification information, please refer to Business KYC FAQ.